Shipping policy
1. From Order Placement to Shipment
• Once your purchase is confirmed, our fulfillment team immediately begins processing your order.
• Before dispatch, we verify your order details and package your items securely to prepare them for transport.
• Most orders leave our facility within 1–3 business days following successful payment authorization.
• Please note that processing times may take slightly longer during high-volume periods, including:
o Weekends and national holidays.
o Seasonal peak shopping periods.
o Special sales and promotional events.
o Product launches or exclusive drops.
o Times of exceptionally high demand.
• The official carrier transit time begins as soon as your package is handed over to the courier.
2. Expected Delivery Timeframes
• Following dispatch, most packages arrive within 5–12 business days.
• This duration is an estimate based on standard delivery conditions. Actual delivery may be quicker or encounter delays depending on your exact location and the final-mile courier.
• Factors that can impact delivery schedules include:
o Shipping distance and destination.
o Courier transit routes and operational schedules.
o Local postal and distribution conditions.
o Inclement weather events.
o Public holidays.
o Customs clearance procedures for international shipments.
o Unforeseen logistical interruptions.
• Because these external conditions can shift after a package leaves our warehouse, we cannot guarantee a fixed delivery date.
3. Tracking Your Order
• As soon as your order ships, tracking details will be sent to you if a tracking service applies to your delivery option.
• Please allow a short grace period for tracking activity to display after receiving your dispatch confirmation.
• Packages often travel through intermediate transit hubs before receiving a physical scan, and certain couriers only update tracking status at key checkpoints.
• If your tracking status appears idle for a couple of days, please give the system a little extra time to reflect the latest update.
4. Verifying Your Shipping Information
• The shipping address entered at checkout is used directly to generate your address label and arrange fulfillment.
• Please double-check the following details before finalizing your order:
o Recipient full name.
o Street name and house/building number.
o Apartment, suite, unit, or floor number.
o City and state, province, or region.
o Postal code or ZIP code.
o Phone number.
o Email address.
• If you catch an error immediately after ordering, please reach out to us right away. We will do our best to correct it before dispatch, but address changes cannot be guaranteed once the order enters the final packing stage or is handed to the carrier.
5. Handling Transit Delays
• We know waiting for a delayed package can be frustrating. While we do everything possible to ensure timely delivery, certain external circumstances are beyond our control, such as:
o Extreme weather conditions.
o Heavy carrier network congestion.
o Unplanned transit delays.
o Customs holds or inspection processing.
o Regional public holidays.
o Local delivery restrictions.
o Peak seasonal volume spikes.
o Incorrect or missing address details.
o Other unpredictable supply chain challenges.
• If your delivery is significantly past the estimated timeframe, please contact our support team with your order number and tracking code so we can investigate with the carrier.
6. What to Do If Your Package Is Missing
• If the carrier marks your order as "Delivered" but you cannot locate it, please perform a thorough search around the delivery location first:
o Check porches, back doors, garages, mailboxes, or side entryways.
o Inquire with building managers, security desks, mailrooms, or reception areas.
o Check shared parcel lockers or designated delivery zones.
o Ask household members or occupants living at the address.
o Check with immediate neighbors to see if it was misdelivered.
• If you still cannot locate the package, contact the carrier directly to request specific delivery coordinates or proof of delivery. You should also notify us with your order number so we can log the issue and assist you.
7. International Shipping & Customs
• International packages often require extra processing time upon arrival in the destination country.
• Depending on your country's regulations, shipments may incur import duties, value-added taxes (VAT), tariffs, or administrative customs fees.
• Unless explicitly stated otherwise at checkout, any customs fees imposed by local authorities are the sole responsibility of the customer.
• Please keep in mind that variable customs inspection times can extend your total delivery window.
8. Packages Returned to Sender
• Occasionally, a carrier may return a package back to our warehouse. Common reasons include:
o An invalid, incomplete, or unverified address.
o Inability to contact the recipient.
o Failed delivery attempts.
o The package being refused at the door.
o Unclaimed packages left at local pickup points past the deadline.
• If your package is returned to us, please reach out to customer service to review your options. If a reshipment is necessary due to address errors provided at checkout, secondary shipping charges may apply.
9. Customer Support
• If you need any assistance while your package is in transit, our support team is happy to help. For the fastest service, please have the following information ready when you reach out:
o Order Number
o Full Name
o Tracking Number (if available)
o Brief description of your inquiry
Contact Us
• Email: StarrHopgood2897@hotmail.com
• Phone: +1 (718) 922-5086
We truly appreciate your business, patience, and support when shopping with Artisan Clay House!